If you’ve purchased a web hosting package and you have some questions with regard to a concrete function/feature, or in case you’ve confronted some difficulty and you require support, you should be able to contact the respective tech support team. All web hosts deploy a ticketing system regardless of whether they offer other ways of contacting them apart from it or not, because the quickest way to fix an issue most often is to open a ticket. This method of communication makes the replies exchanged by both sides easy to follow and allows the customer support engineers to escalate the case in the event that, for example, a server admin must step in. Usually, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which means that you will have to use at least two separate accounts to contact the customer care staff and to actually manage the hosting space. Non-stop logging in and out of different accounts might be a nuisance, not to mention the fact that it takes quite a bit of time for the majority of web hosting companies to reply to ticket requests.