If you’ve purchased a web hosting package and you have some questions with regard to a concrete function/feature, or in case you’ve confronted some difficulty and you require support, you should be able to contact the respective tech support team. All web hosts deploy a ticketing system regardless of whether they offer other ways of contacting them apart from it or not, because the quickest way to fix an issue most often is to open a ticket. This method of communication makes the replies exchanged by both sides easy to follow and allows the customer support engineers to escalate the case in the event that, for example, a server admin must step in. Usually, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which means that you will have to use at least two separate accounts to contact the customer care staff and to actually manage the hosting space. Non-stop logging in and out of different accounts might be a nuisance, not to mention the fact that it takes quite a bit of time for the majority of web hosting companies to reply to ticket requests.
Integrated Ticketing System in Cloud Hosting
The ticketing system that we’re using for our cloud packages isn’t separate from the hosting account. It’s an indivisible part of our all-encompassing Hepsia Control Panel and you will be able to access it at any given time with just a couple of clicks, without the need to sign out of your web hosting account. The ticketing system comes with a quick-search box, which will help you track the status of any trouble ticket that you’ve already sent, if required. You can also see knowledge base articles that belong to different problem categories, which you can choose, so you can find out how to tackle a specific issue even before you actually open a ticket. The ticket response time is no more than one hour, which implies that you can receive swift assistance at any particular time and in case our client care team recommends that you do something in your hosting account, you can do it on the spur of the moment without having to sign out of the Hepsia Control Panel.