A live chat is a real-time method of communication between a hosting provider's support team and its clients. It is an efficient way to receive some information about the hosting services or get some issue resolved since you're talking to a live agent. The advantages of using a real-time chat service instead of calling or opening a ticket are the lower possibility of errors at the time you exchange info such as usernames or domain names, the faster response time as the communication is real-time as well as the fact that you don't need to stay on the chat constantly - you'll be able to do something else while the agent investigates the issue involved. What's more, you are able to become a part of a live chat room from any computer which is connected to the world wide web, avoiding the phone charges that you will have to pay when you are calling to another country.
Live Chat Support in Cloud Hosting
As part of the support services that we offer for our cloud packages, you will find live chat support which is available all the time, even on holidays. You are able to get in touch with us no matter if you already own an account or not, because we will assist you with all kinds of things, ranging from providing you with general information regarding our services in case you aren't a client yet and you're considering to purchase one of the packages, to helping you with installing an e-mail account in an email client. Some issues are more complex and time-consuming, so you will have to employ the ticketing system which is incorporated into the Hepsia website hosting Control Panel, but we can save you precious time and help you in real time on the live chat for various things.