Should you ever face a problem with your site and be unable to fix it, ask the respective web hosting company’s client care staff to assist you to bring the website back online. A speedy solution would be the most optimal scenario, but a lot of hosting companies reply within 24 hours or even more, all the more so if you are working with a reseller. Even if the problem can be sorted out quickly, your site may not function correctly or may not be available at all for an extended time period, so you may lose potential customers because it is very unlikely that anyone would be dying to come back to a site that’s inoperational. Therefore, you ought to make sure not only that you can touch base with your hosting provider, but also that they can respond and help you in a timely fashion. If a software app update does not proceed as planned or if you erase something by accident, for instance, the site must be restored promptly in order to avoid prolonged unreachability.
One-Hour Response Guarantee in Cloud Hosting
Our guaranteed max reaction time for any trouble ticket that you submit or any e-mail that you write is just 1 hour, even in case you contact us during weekends and legal holidays. Regardless of the essence of your problem or query, we will lend a helping hand momentarily and will give you the needed info to sort out any problem with your sites. The real reply time commonly does not exceed fifteen to twenty minutes, which goes to say that you can forget about waiting for hours to get a problem sorted out or what’s even worse – waiting one whole day only to receive a response that more information is required while nothing’s resolved. We’ll assist you without any delay because we are aware of how invaluable time can be in the dynamic online realm. The sixty-minute response time guarantee applies to any technical or billing inquiry that you might have in regard to our cloud packages.