You'll find plenty of cloud hosting companies on the market, however most of them are resellers who have limited resources, especially when it comes to support. One way to distinguish them is the option to get in touch with the company over the phone. The level of support that you can receive through this channel of communication may vary based on the provider - several of them provide professional phone support, many others offer basic and customer support only since some matters are more time-consuming and it's more convenient to be resolved through a trouble ticket, especially when the issue needs to be escalated. Nonetheless, it's good to find that you can contact your web hosting provider as there are lots of small issues that can be taken care of efficiently and timely with a call, not mentioning that you'll be able to get more information about the services before you become a customer.
Phone Support in Cloud Hosting
As we have live telephone support 14 hours every day, you will be able to call us and talk with one of our customer support representatives to find out more about the cloud packages that we supply and ensure that our servers match the system requirements for your sites prior to purchasing anything. For your benefit, we have phone numbers on three different continents so you'll be able to call the one closer to you - in the U.S.A., the UK or Australia. If you are already an existing customer, you can call us about general and billing matters, and about some technical matters. In case the situation is strictly technical or it requires more time to investigate, you should go through our ticketing system, that will enable both you and our technical support team to keep track of the info provided by either side.