A 99.9% Server Uptime
Our cloud hosting platform is based on a stable, enterprise–level hardware configuration and a heavily modified Linux distro. That is why, no matter what your web site is, or how many visitors you’ve got, or even in case there is a distributed denial–of–service attack, our hosting servers will remain up and running and your sites will remain visible online.
All cloud packages packages come with a 99.9% server uptime guarantee. And regardless of which datacenter you pick, our uptime guarantee remains the same.
A 99.9% Network Uptime
Other than our cloud hosting platform, we’ve also set up our own internal network in each one of our datacenters. Everything is based on first–class hardware elements made by Juniper. And on each router, we have placed a firewall with a complex set of rules with the intention to sift out all fishy requests.
In this way, in each of our datacenters – in our USA located datacenter, in our United Kingdom located datacenter, in our Finland located datacenter, in our East Europe located datacenter as well as in our Australia located datacenter, you will enjoy a 99.9% network uptime guarantee. And this uptime guarantee is available with all hosting packages in every datacenter.
A 30–Day Money–Back Guarantee
Like with any other service, if it is your hard–earned money at risk, you can’t feel really secure. That’s why, with all our cloud hosting plans our company offers a 30–day money–back guarantee. In case you don’t feel pleased with our hosting service or in case you want to use an even more powerful hosting solution, like a VPS hosting or even a dedicated web hosting – we’ll give you a full refund, without hidden costs or repayment charges.
24/7 Technical Support
We’ve cautiously selected each single member of our 24x7 support team to ensure that we can offer you the best support service you can possibly get. Each of our customer service technicians has lots of years of experience working with hosting accounts behind his back, hence they know very well what they are doing. And they are available to you 24/7 – you’ll be able to touch base with them whenever you want and they will reply ASAP.
Their average response time is under 20 minutes, whereas with other hosting firms you have to wait for days. Plus, we offer you a 1–hour response time guarantee. No matter what happens, your inquiries will be replied to in less than an hour.