Tech Support Channels
A One–Hour Support Ticket Response Time Guarantee
We provide a 1–hour response guarantee for any support ticket or e–mail that you send to our customer care team. We’ll quickly answer all standard enquiries and forward right away the issue to our sysadmins if any further assistance is required. If you order our Admin Services package, we will perform any of the included services at a time that has been discussed with you beforehand.
A First–Rate Customer Support Service
- We will be online for you round–the–clock to reply to any queries that you may have regarding our Online Control Panel or any of the apps that we have installed for you on the dedicated hosting server. If you also require help handling server administration procedures, have a glance at our Admin Services package, which includes backup disk storage space, Operating System updates on a weekly basis, server monitoring and restarting services, as well as software installation and problem troubleshooting procedures.
An Intuitive Help Section
Each Linux dedicated servers hosting package comes with our cost–free Online Control Panel, which offers an extensive knowledge base and a collection of instructional video tutorials. Whenever you need assistance with the Online Control Panel, just press the Videos or Help buttons in the upper right corner.